Privacy Policy

1. Who We Are

NETRADIO.PRO ("we," "our," "us") provides a cloud-based Digital Media Operating System for broadcasters and creators. We are committed to protecting your privacy and handling your data with transparency.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: Your name, email address, phone number, and station/organization name.
• Billing Information: Payment details processed securely through our payment gateways. We do not store credit card or mobile money details on our servers.
• Usage Data: Analytics regarding your interactions with the platform, login times, and module usage.
• Communications: Any emails, support tickets, or feedback you share with us.

3. How We Use Your Information

Your information is used solely for:

• Creating and managing your NETRADIO.PRO account.
• Processing payments and subscription changes.
• Providing technical support and responding to your inquiries.
• Sending essential service updates, billing notifications, and marketing communications (with your consent).
• Analyzing usage trends to improve platform performance and user experience.

4. Data Storage & Security

We take data security seriously. All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols. We store your audio assets (tracks, recordings, etc.) in secure, redundant cloud environments.

While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your account data and media assets for as long as your subscription is active. If you cancel your account, your data will be permanently deleted after a 30-day grace period, unless required by law to retain specific financial records for auditing purposes.

6. Your Rights

Depending on your jurisdiction (e.g., GDPR for EU citizens, CCPA for California residents), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request that we delete your personal data.
• Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, contact us at sales@netradio.pro.

7. Cookies & Tracking Technologies

We use essential cookies to keep you logged in and ensure the platform functions correctly. We may also use analytics cookies (such as Google Analytics) to understand how visitors interact with our website and improve our marketing.

You can manage your cookie preferences in your browser settings.

8. Third-Party Services

We use trusted third-party providers to handle billing, data storage, and analytics. These providers are bound by contractual agreements to protect your data and are not permitted to use your data for their own marketing purposes.

9. Children's Privacy

NETRADIO.PRO is not intended for users under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. We encourage you to periodically review this page for the latest information.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us:

• Email: sales@netradio.pro
• Phone: +265 999 011 689